Luxola India Review - Shipping, Tracking, Customs, COD information

I have heard of Luxola long before entered India. How? Well, I have relatives in Singapore and when they decide to visit India, they ask me if I want something from their city. Like any other relative on the receiving end, I jump 10 miles at the chance and make a list, but for that I need to know what’s available in Singapore, and what’s a better place than online stores? Luxola is based in Singapore, all products shipped from there. I’m very happy about Luxola’s presence in India, however, a lot of the products are quite expensive and I get why it’s so. In Asia, especially Singapore, western brands are pricier than they are in their native places. So, couple of months back when Luxola started promoting themselves through Indian bloggers, I decided to place an order with them. Here is the link to their site - Luxola India Website

I’ve heard of Zoeva brushes from youtubers and I was elated to see them at affordable prices on Luxola, but the ones I wanted were out of stock. Now this is something that happens quite often at Luxola, there is a chance that by the time you wait for one thing to come back in stock, the other thing(s) you want will go out of stock. This happened with me anyways; I wanted Zoeva 227, 228, 230 brushes and the Sleek Makeup Contour Kit. 227,228 were OOS & when they came back, the contour kit was OOS. I decided to order the Sleek Faceform instead. I could have avoided that, but firstly, Luxola(as of now) offers free shipping only on orders above Rs.2300 & I wanted to try the famous Sleek contouring products. When I placed an order with them, Luxola India was just two weeks old so I wasn’t sure if it would reach me since my hostel is in a pretty remote place and the products are shipped from outside India, so I opted for the COD option. Yes, yes, yes…there is a COD option(with no extra charges), so all of you who are afraid of international shipping can opt for it.

I received my order in -wait for it- SIX days!! I’ve never experienced faster free shipping than this. The package was shipped from Singapore. I did not have to pay any custom tax and I was able to track my order through their website. All the items arrived in top condition, all items were bubble wrapped together & placed in a envelope padded with bubble wrap, nothing was broken. I feel they should individually wrap palettes because they are prone to break.

You can buy the products here:
Zoeva Makeup
Zoeva 227 Soft Definer Brush
Zoeva 228 Crease Brush
Zoeva 230 Pencil Brush

Sleek Makeup
Sleek Makeup Contour Kit

Overall Verdict: 

I had an amazing experience with Luxola and I plan to order from them again. I love the large variety of brands that they offer, although some are too pricey to consider, I feel that the prices more or less mimic the price you would be paying sites like FeelUnique or LookFantastic to get the same products, only here you can avail COD and tracked shipping for free. You also do not have to worry about paying custom tax & your package getting lost in the customs office!

Update: You can resolve all your doubts in the Luxola FAQ section HERE
I got a snapshot of the customs related question (in Delivery section of the FAQ): (Click to zoom)

Which means nobody will be charged customs....yippie. Enjoy your shopping !! :D