Hey, I'm gonna do a quick review on my shopping experience with Jabong.com. I had shopped a long while ago...
About Jabong:
Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories.
At Jabong.com we strive to achieve the highest level of “Customer Satisfaction” possible. Our cutting edge E-commerce platform, highly experienced buying team, agile warehouse systems and state of the art customer care centre provides customer with:
Broader selection of products
Superior buying experience
On-time delivery of products
Quick resolution of any concerns
They have ALOT of brands, including Accessorize and The Body Shop.
Like every other online shopping website in India you have two options, COD( Cash on delivery) and online payment. If you choose COD, you will have to pay an extra Rs. 39.
They have a very nice website, however, in the cosmetics section, they have a separate page for each shade which is really very tiresome to browse through. Like, for a lipstick which is available in 9 different shades, they have a different page for each shade instead of making just one page and putting all the shade options within that page.
I would have included the screenshots of the website, but its sales period, and anyways the interface will keep changing, review is more important. :-)
When did I place my order?
I placed my order on 23rd June.
What did I order?
I ordered 3 items:
Advanced Hard As Nails Color - Jewel Frost
Single Eye Shadow 47-Kiwi
Orange/Golden Sling Bag
I choose online payment. I got a 10% discount because my order went over Rs.2000. Yay!
Total = Rs. 1822/-
When did the order package reach me?
On 26th June though Javas couriers. Pretty fast delivery, I'm very happy :-D
How's the experience?
The number of brands available, the discounted products, plus additional discount and the fast delivery were super impressive! The customer service was also very helpful, I called them and inquired if the products were actually in stock because sometimes there is a delay in updating the online sites, and they obliged, that too so nicely and politely. Its not that I'm not used to good customer service, but some shopping portals (majorbrands.in for example) have poor customer service.
The products came in a big plastic bag which was sealed properly, there was loads of bubble wrap used. The purse was separately bubble wrapped. Nothing was damaged.
There's one thing I would like to point out though, I received a free hand cream with the Sally Hansen nail polish, honestly I picked out the nail polish for the cream, but the hand cream expires this August(i.e August 2013). I was expecting the product to be old, but not a month away from its expiry, ew! I think that was quite disgusting and they should not have given such an old product.
Other than than blip, the overall experience was nice. I would advise you to check the products your gonna buy with the customer service first, especially the expiry date.
Here are a few pics, I haven't shown the purse. I came home late that day so it was quite dark and I had to use flash, that means bad pics :-|
Overall verdict:- 4/5
Plus points for the fast delivery, nice customer service and the discounts.
A minus point for giving me an almost-expired hand cream. Freebies should be useful too!
About Jabong:
Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories.
At Jabong.com we strive to achieve the highest level of “Customer Satisfaction” possible. Our cutting edge E-commerce platform, highly experienced buying team, agile warehouse systems and state of the art customer care centre provides customer with:
Broader selection of products
Superior buying experience
On-time delivery of products
Quick resolution of any concerns
They have ALOT of brands, including Accessorize and The Body Shop.
Like every other online shopping website in India you have two options, COD( Cash on delivery) and online payment. If you choose COD, you will have to pay an extra Rs. 39.
They have a very nice website, however, in the cosmetics section, they have a separate page for each shade which is really very tiresome to browse through. Like, for a lipstick which is available in 9 different shades, they have a different page for each shade instead of making just one page and putting all the shade options within that page.
I would have included the screenshots of the website, but its sales period, and anyways the interface will keep changing, review is more important. :-)
*UPDATE: mybeautyexpress is now crazybeautyland.blogspot.com
When did I place my order?
I placed my order on 23rd June.
What did I order?
I ordered 3 items:
Advanced Hard As Nails Color - Jewel Frost
Single Eye Shadow 47-Kiwi
Orange/Golden Sling Bag
I choose online payment. I got a 10% discount because my order went over Rs.2000. Yay!
Total = Rs. 1822/-
When did the order package reach me?
On 26th June though Javas couriers. Pretty fast delivery, I'm very happy :-D
How's the experience?
The number of brands available, the discounted products, plus additional discount and the fast delivery were super impressive! The customer service was also very helpful, I called them and inquired if the products were actually in stock because sometimes there is a delay in updating the online sites, and they obliged, that too so nicely and politely. Its not that I'm not used to good customer service, but some shopping portals (majorbrands.in for example) have poor customer service.
The products came in a big plastic bag which was sealed properly, there was loads of bubble wrap used. The purse was separately bubble wrapped. Nothing was damaged.
There's one thing I would like to point out though, I received a free hand cream with the Sally Hansen nail polish, honestly I picked out the nail polish for the cream, but the hand cream expires this August(i.e August 2013). I was expecting the product to be old, but not a month away from its expiry, ew! I think that was quite disgusting and they should not have given such an old product.
Other than than blip, the overall experience was nice. I would advise you to check the products your gonna buy with the customer service first, especially the expiry date.
Here are a few pics, I haven't shown the purse. I came home late that day so it was quite dark and I had to use flash, that means bad pics :-|
*UPDATE: mybeautyexpress is now crazybeautyland.blogspot.com
 |
| The large plastic pack and the bubble wraps inside it. |
 |
| Here's the bubble wrap containing the cosmetics |
 |
| Inside the bubble wrap... |
 |
| (Left to right) Sally Hansen NP, near to expiry hand cream and NYX single e/s; Unpacked |
Plus points for the fast delivery, nice customer service and the discounts.
A minus point for giving me an almost-expired hand cream. Freebies should be useful too!
Other online
shopping experiences:
- Review of Nykaa
- Review of ASOS online store
- Review of Slassy
- Review of majorbrands.in
- Review of L'Occitane online store
- Review of Sleek Makeup online store
*UPDATE: mybeautyexpress is now crazybeautyland.blogspot.com
